Refund Policy

Effective Date: May 29, 2026

Thank you for purchasing our digital products. We strive to provide high-quality digital content and services to all customers.

Please read this Refund Policy carefully before making a purchase.

1. No Refunds for Digital Products

Due to the nature of digital products, all sales are final. Once a digital product has been purchased, delivered, downloaded, accessed, or made available to you, we do not offer refunds, exchanges, or cancellations.

Digital products cannot be returned like physical goods. By completing your purchase, you acknowledge and agree to this no-refund policy.

2. Delivery & Technical Issues

We are committed to ensuring successful delivery of all purchased digital products. If you encounter any issues accessing your purchase, please:

Check your email inbox, spam, junk, or promotions folders.
Verify that the email address entered during checkout is correct.
Contact our support team with your order details and transaction receipt.

Upon verification, we will make reasonable efforts to provide access to the purchased product and resolve any technical issues.

3. Duplicate Purchases

If you accidentally purchase the same digital product more than once, please contact us with proof of both transactions.

After verification, we may issue a refund for the duplicate charge at our discretion.

4. Exceptional Circumstances

Refunds may only be considered in the following situations:

Duplicate payments for the same product.
A permanent technical issue preventing access to the purchased product that cannot be resolved.
Cases where a refund is required by applicable law.

5. Chargebacks & Disputes

If you have any concerns regarding your purchase, please contact us before initiating a chargeback or payment dispute.

Fraudulent chargebacks may result in suspension or termination of access to our products and services.

6. Contact Us

For questions regarding billing, payments, or product access, please contact us:

Email: support@govexamgrid.com